At SM Enterprise, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the terms under which refunds are issued to maintain transparency and trust.
1. Eligibility for Refunds
Refund requests are subject to the following conditions:
- The refund request must be made within 7 days of purchase.
- The product or service must not have been fully utilized or accessed.
- A valid proof of purchase (e.g., receipt or order confirmation) must be provided.
2. Non-Refundable Items
The following are not eligible for refunds:
- Fully completed services or courses.
- Digital content or materials that have been downloaded or accessed.
- Subscription fees for the period already consumed.
3. How to Request a Refund
To request a refund:
- Contact our support team at sirajus.trade@gmail.com or call +880 1789 787 197 within 7 days of your purchase.
- Provide your purchase details and a clear explanation of the reason for the refund request.
- Our team will review your request and respond within 3-5 business days.
4. Refund Approval and Process
If your refund request is approved:
- The refund will be processed to your original payment method.
- Please allow 7-10 business days for the refunded amount to reflect in your account.
5. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
6. Contact Us
If you have questions or concerns about our Refund Policy, feel free to reach out to us:
Email: sirajus.trade@gmail.com
Phone: +880 1789 787 197
Thank you for choosing SM Enterprise. We value your trust and are committed to providing the best possible experience.
